As a manager, employee performance and coaching conversations can be scary. In addition to providing constructive criticism and feedback (which is tough enough), you must also be prepared to provide ...

Perhaps the most important part of the survey process is the creation of questions that accurately measure the opinions, experiences and behaviors of the public. Accurate random sampling will be ...

We all love to hear ourselves talk, and good interviewers can make a job applicant open up just by asking the right questions. But what makes a question good? Simple: When it’s easily understood. Too ...

I thought I had the answer. Still, I wanted to be sure, so I asked a key employee. “I’m thinking of moving two crews to a different shift rotation to get a better process flow,” I said. “I’ve run the ...

"Who did you vote for?" "How much did your house cost?" "When are you going to have kids?" There are some questions that we all just know not to ask in mixed company. Some inquiries, though, can be ...

A grandfather once had one of his grandsons over for the night. The next morning, Grandpa prepared two big bowls of oatmeal, his own favorite breakfast. “Sure,” the boy replied. When grandpa placed ...