The concept of a skill matrix was introduced when a manager’s supervisor asked about coverage during vacation and whether a matrix of key competencies was in place. This highlighted the importance of ...

KPO includes those activities that require greater skill, knowledge, education and expertise to handle than a typical BPO job. For example, An insurance company might outsource data entry of its ...

Recognized for Excellence in the Application of Skills-Driven AI and Automation to Achieve Talent Agility Phenom, an applied AI company that helps organizations hire faster, develop better and retain ...