Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

Adopting a systems-thinking approach will empower IT leaders to integrate IT operations and service management practices, balancing innovation, adaptability, and risk management to build more ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...

Service management concepts have been widely embraced by IT leaders as a means of improving the efficiency and effectiveness of their organisations. Enlightened CIOs have come to realise that it’s ...

BOSTON, Jan. 10, 2023 (GLOBE NEWSWIRE) -- Device42, the leader in IT asset discovery, inventory, and dependency mapping, announced today that it has expanded its platform to support the complex needs ...

On Tuesday, practice management software provider AllRize announced the introduction of agentic artificial intelligence capabilities into its platform.

SAN FRANCISCO, December 11, 2024--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils "The State of Service Management in ...