Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

The balanced scorecard is a strategic planning and management system which takes into account non-financial aspects of corporate performance, explains the Balanced Scorecard Institute. The system ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

What if your strategic plan wasn't just a destination on a map, but the driving force behind every turn? How "measuring what ...

There’s something about personality tests, behaviour analyses and benchmarking that make humans want to know how they score. Whether it’s just for fun or to make improvements in a certain area of life ...

Working with sustainability consultants, Petoskey Plastics, Petoskey, Michigan, has developed a system of calculating the environmental impact created by its closed-loop recycling customers. The ...