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Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.