'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Remote IT support has changed how technical teams solve problems across distributed workforces. When systems fail or users encounter difficulties, the ability to troubleshoot from anywhere has become ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

Security experts are warning that a high-risk vulnerability in a widely used remote access tool is “trivial and embarrassingly easy” to exploit, as the software’s developer confirms malicious hackers ...

The identity and access security vendor said that ‘a limited number of Remote Support SaaS customers’ were impacted in an attack this month. Identity and access security vendor BeyondTrust disclosed ...