Are you technically inclined and technically savvy? Do you enjoy troubleshooting? Can you explain technical issues in ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

Remote IT support has changed how technical teams solve problems across distributed workforces. When systems fail or users ...

GoTo Resolve provides remote on-demand IT support on any device. Read our GoTo Resolve review to learn more about key features, pros and cons. Explore Get the web's best business technology news, ...

Future Intel chips will have built-in technology that allows PC companies to make remote service calls. Intel's Eric Kim, head of its digital home group, disclosed the plans during his keynote address ...

Remote innovation is redefining scale, sustainability and services in today’s digital workplaces. For all the noise around AI and digital disruption, another revolution is unfolding – one that may not ...