Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

IMINT Image Intelligence AB has launched Vidhance for Remote Assistance, a new suite of subscription-based tools designed to transform the quality of video content captured by remote assistance ...

A security flaw on the BT Home Hub was identified earlier in October 2007 that could allow someone to gain control of the router. BT Retail has now published an item on its Support & Website that ...

The "self driving" car company has confirmed that a remote, human-operated assistance center is helping out pretty much all the time. reading time 3 minutes Things just keep getting worse for Cruise, ...

Avast Free Antivirus 7 is set to be released on Thursday and will have new features including cloud-based updates, remote assistance and file reputation. Avast Free Antivirus is one of the most ...