MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT) today announced enhancements to its Real-Time Speech Analytics ™ solution. The software, which leverages conversational indicators ...

You call a company and hear the automated message: "This call may be monitored for quality assurance." You're soon in a fit of rage because you've been on hold for too long, your package was shipped ...

Speech analytics entered the commercial market in 2004, and its use has been growing rapidly due to its unique and highly compelling value proposition. Speech analytics remains the only application ...

Voiso, the AI-powered contact center platform trusted by high-velocity sales and support teams worldwide, is seeing growing ...

CAMBRIDGE, Mass., Jan. 11, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced its acquisition of Qurious.io, Inc., a ...

DUBLIN--(BUSINESS WIRE)--The "Europe Speech Analytics Market By Component (Service, Solution), By Deployment Mode (Cloud, On-Premises), By Organization Size (SMEs, Large Enterprise), By Application, ...

Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most ...

It's not just the financial services industry that stands to gain from real-time analytics, though. Retailers and subscription-based service providers—businesses where customer churn is a real concern ...

Research and Markets has announced the addition of the "2016-2017 Speech Analytics Market Report and Consulting Services" report to their offering. The 2016 - 2017 Speech Analytics Product and Market ...

CallMiner has upgraded its real-time speech analytics module, Eureka Alert. It is now designed to support 10X the capacity of the previous version and integrate with existing agent desktops and ...

New Delhi, Jan 12 (IANS) Software company Pegasystems has acquired Qurious.io, a Cloud-based real-time speech analytics solution provider, for an undisclosed sum. Pegasystems said the acquisition will ...