The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

If you're the designated 'tech person' in your family or friend group, here's how to access a computer from afar, Mac or PC, to see what's going on. Being tech-savvy is a gift and a curse. When you ...

If PCs, laptops, or tablets are being gifted this holiday season, be sure to also give a lesson on Windows Quick Assist so you can help your relatives from afar in the weeks and months to come. When ...