Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

As it’s the New Year, you’ll be keen to implement new processes and marketing models to help your business achieve its best ever sales performance. Whilst there are many different pieces of software ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

“800.com has opened our eyes to the power of their call intelligence solutions,” said Brian Syrett, Director of Customer Experience at Signature Worldwide. “Their AI-driven call analysis helps us ...