As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Without metrics to track performance, marketing and business plans are ineffective. For marketers, three primary metrics constitute a starting point for tracking their performance. Once companies are ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Benchmark your CreativeOps function and prioritize initiatives that accelerate performance, efficiency and martech value. The ...

Let’s say a client asks you, “What was the best-performing fund last year?” Or perhaps they want to know, “What was the performance of the S&P 500 last year?” Before answering, it would be best to ask ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

About 50% of business data is now stored in the cloud – and the volume stored using cloud technologies is higher still when private and hybrid clouds are factored in. Cloud storage is flexible and ...

These days, as we navigate frequent and often massive disruptions to our businesses and the global economy, we are all looking for ways to move faster, more efficiently and with fewer problems. And to ...

Testing is at the heart of direct marketing — multichannel merchants test e-mail subject lines, catalog cover versions, Website landing pages and search terms. They then analyze results, draw ...

We discuss our concerns about tying physician performance to CG-CAHPS scores and suggest an alternative approach to facilitate translation of service excellence into clinical practice. The Affordable ...

“Finding the right nursing home can profoundly impact health outcomes and quality of life,” Newsweek Healthcare Editor Alexis Kayser wrote in an announcement revealing the 2026 rankings. “The ...