As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Benchmark your CreativeOps function and prioritize initiatives that accelerate performance, efficiency and martech value. The ...

About 50% of business data is now stored in the cloud – and the volume stored using cloud technologies is higher still when private and hybrid clouds are factored in. Cloud storage is flexible and ...

Without metrics to track performance, marketing and business plans are ineffective. For marketers, three primary metrics constitute a starting point for tracking their performance. Once companies are ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

These days, as we navigate frequent and often massive disruptions to our businesses and the global economy, we are all looking for ways to move faster, more efficiently and with fewer problems. And to ...

Let’s say a client asks you, “What was the best-performing fund last year?” Or perhaps they want to know, “What was the performance of the S&P 500 last year?” Before answering, it would be best to ask ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

Buying unnecessary inventory costs your business money. Conversely, inadequate inventory can lose sales. Accountants and analysts have developed a number of metrics for judging how efficiently your ...

“Finding the right nursing home can profoundly impact health outcomes and quality of life,” Newsweek Healthcare Editor Alexis Kayser wrote in an announcement revealing the 2026 rankings. “The ...