Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...

Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To calculate NPS, subtract the percentage of ...

Ron Carson is the Chief Marketing Officer of Terra Dotta, and Founder of Thirdside.com, a boutique customer intelligence agency. "On a scale of 0–10, how likely would you be to recommend us to a ...

ORLANDO, Fla., Oct. 15, 2019 /PRNewswire/ -- Orlando-based TrustSpot – one of the world's largest review platforms helping over 21,000 global brands collect user-generated content such as reviews, ...

Patient satisfaction is a metric that has garnered the interest of an increasing number of healthcare organizations, and for good reason: The more satisfied a patient is, the more likely he or she is ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

MIAMI, July 22, 2025 /PRNewswire/ -- CEO Coaching International, the leading CEO coaching firm for growth-focused CEOs and entrepreneurs globally, announced today that it achieved a Net Promoter Score ...