With a continuous monitoring VoC program, businesses can react faster to changing sentiments, falling satisfaction scores and emerging topics. Building a continuous monitoring strategy into voice of ...

Why it matters: According to an internal Amazon document obtained by Vice, the company plans to use increasingly close surveillance measures on its customer service workers to better detect outside ...

Rackspace has released Cloud Monitoring, which includes an API designed to give users flexibility in monitoring websites and Web applications that run on a variety of platforms, the company said on ...

JetBlue Airways' mismanagement of operations during and in the days following a Valentine's Day snowstorm restarted the debate on whether the federal government should more closely monitor airline ...