Learn the top 10 knowledge base software best practices, explained and illustrated with examples from some of the most successful tech companies.

Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.

Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.

For example, a customer asking how to make a payment might receive outdated instructions about writing a cheque if the knowledge base contains too much legacy content.

Online customer-service software also typically has a system for submitting support tickets if a customer cannot find an answer in the Knowledge Base. Examples of software for online customer ...

PanelApp, Genomics England’s gene-disease association database, has reached its 10th anniversary! Let’s look at how it has ...

A knowledge base can be developed to include videos on how to search for information and provide updates like emails or new documents. If done properly, you can onboard the new member in 30 ...