"There's no box on our forms that says 'Are you using AI?' but it is an expectation," Alicia Pittman, BCG's global people ...

Neelima is the cofounder of Spectrum North, Chief Global Head of Product Delivery and a tireless advocate for women in technology. During client engagement and interviews, I routinely get asked, "How ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

When it comes to PPC, success depends on more than just launching campaigns — it’s about understanding and analyzing the right performance metrics. By knowing which data points to focus on and how to ...

Trust, loyalty and cultural alignment are currencies in the business world that can help businesses weather disruption and ...

I have a long and complicated relationship with metrics, first developed during a stint at New York’s City Hall and then as managing director at the anti-poverty nonprofit Robin Hood. Benefit-cost ...

Moody’s Ratings cut Ineos Group Holdings SA’s credit score into highly-speculative territory, citing the petrochemical ...