When it comes to AI chatbots, there’s currently a war on for consumer attention. All the big chatbot providers are looking to increase their user count and, in a minor coup for itself, Google just ...

Every user interaction improves chatbot performance. Developers are therefore incentivized to boost user engagement. This can lead to sycophancy, emotional manipulation, and worse. Anyone who ...

When it comes to inquiring about – ahem – certain products, shoppers prefer the inhuman touch. That is what we found in a study of consumer habits when it comes to products that traditionally have ...

Frustrated by the medical system, some patients are turning to chatbots for help. At what cost? Credit...Pablo Delcan Supported by By Teddy Rosenbluth and Maggie Astor Wendy Goldberg thought her ...

Harassing bots with “funny violence.” Confiding about a broken heart. Chatting with a block of cheese. Filling a void of loneliness. Quentin first downloaded a character chatbot when he was 13. He ...

This study is Pew Research Center’s latest effort to explore the landscape of teens and technology today. It focuses on artificial intelligence – from how teens use chatbots to how they think about AI ...