Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...

We're currently using UltraVNC to manage user computers, but I'd like to explore using Remote Desktop instead. I don't want to use Remote Assistance as there are times where the end-user isn't logged ...

While you wouldn’t think twice to call for roadside assistance in city and urban conditions, calling for help in remote ...