NEW YORK (WABC) -- This week's MTA Hero is Collette Anderson, the director of customer communications for New York City Transit. As part of her job, Anderson regularly handles calls and concerns about ...

Going uptown or downtown? Learn how to navigate the NYC subway system like a local with this comprehensive guide.

As part of her job, Anderson regularly handles calls and concerns about how to use MetroCards and how to navigate the subway system.

STATEN ISLAND, N.Y. -- Recently, the New York City Department of Social Services announced that the Fair Fares program would begin using the MTA’s OMNY fare payment system. This program, which offers ...

The Metropolitan Transportation Authority switched on its first OMNY card vending machines on Monday, making it easier for New Yorkers who pay their fare with cash or don’t have tap-compatible debit ...

In January 1994, the MTA officially debuted MetroCards as part of its effort to phase out subway tokens. Now, the transit agency is working toward having a completely contactless fare payment system.