Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical ...

Patient experience and satisfaction are critical to patient loyalty, name recognition and quality of care. Although patients’ perceptions of experience may seem difficult to quantify, the Hospital ...

Larry Teuber, MD, president of Medical Facilities Corp., discusses five ways to improve patient satisfaction through greater attention to detail, better provider attitudes and less wasted time. 1.

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

When it comes to improving patient care, feedback is the compass that guides healthcare providers in the right direction. But here’s the catch, traditional feedback often fails to capture honest ...

A new study analyzing more than 3,200 hospitals across the United States (U.S.) has revealed stark differences in how patients rate their hospital experiences depending on where they receive care. The ...

Please provide your email address to receive an email when new articles are posted on . “In addition to patient-reported outcome measures (PROMs), an emerging concept in evaluating the treatment ...

Artificial intelligence (AI) may one day play a larger role in medicine than the online symptom checkers available today. But these "AI doctors" may need to get more personal than human doctors to ...

VR, AR, and AI technologies are not only enhancing the way patients and providers interact but are also paving the way for a more efficient and connected health care system. The Fast Company Executive ...

The nurse-patient assignment process for infusion centers is a critical component of patient care. However, the manual assignment methods used at most infusion centers are inefficient, add ...