A product they are waiting for is not ready in time due to factors outside of our control (being short-staffed, extremely busy) How to deal with customer that is being unreasonable How to best promote ...

Dealing with tough clients is practically a rite of passage in freelancing, small business, or customer service. Complaints, impossible requests, and high-maintenance personalities can stretch ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

A client disappearing in the middle of a project not only disrupts their agency team’s momentum, but can also cause delays that lead to the reallocation of resources, ultimately hindering the agency’s ...