The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

WEST PALM BEACH, Fla. (CBS12) — As many customers of AT&T, T-Mobile and Verizon lost service this morning, some might have also lost the ability to call 911, police said. In case of an emergency, ...

The unexpected reversal highlights the growing power of consumer feedback in an age of instant communication and social media virality. The policy in question involved a change to how Verizon handled ...