I have great admiration for the work of Daniel Kahneman. He’s an Israeli psychologist whose work with the late Amos Tversky won the Nobel Prize in Economics in 2002, even though neither was obviously ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Even if you believe you’ve developed the best product ...

As CEO of Affinity, Ray’s goal is to bring relationship intelligence to the world because every opportunity begins with a relationship. CRM has become the largest enterprise software category in the ...

Choosing the right customer relationship management (CRM) solution is crucial, but key steps are needed to make it work for your business. Whether you're replacing CRM or you’re a first-time user, ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...

Picture this: your sales team is working harder than ever, but customers keep slipping away. Sound familiar? Most businesses find themselves trapped in disconnected sales processes that make customers ...

When I started my professional career as a frontline technical support analyst for a large software company, our call tracking system was essentially a glorified ticketing system. Though it was ...

Having spent more than two decades neck deep in customer relationship management platforms, I have seen just about everything and been asked things that would make you cock your head like a dog ...

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as ""=""> (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to integrate ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Purely CRM has completed a project for Maint S.A., a leading Microsoft partner for system integrations in Ecuador. With the combined expertise and custom ...