You’ve written before about Help Desks and how hard it is to establish useful metrics [for example “ Another helpless desk,” Keep the Joint Running 12/17/2007 — Bob]. My question: What would be so ...

Asking customers for feedback and then doing nothing with it is worse than not asking for feedback at all. TORONTO, Dec. 19, 2022 /PRNewswire/ - Many service desks continue to rely solely on ...

They’re the information that can help IT perform better. The IT help desk is a crucial supporting player in the team of instructors, researchers, administrators and students who are spread across ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

TORONTO, Aug. 24, 2022 /PRNewswire/ - Info-Tech Research Group, one of the world's leading IT research and advisory firms, has published a new research-backed blueprint, Define Service Desk Metrics ...

“A help desk is not a core competency of our IT organization. We realized it was hard to recruit, it was hard to retain, and our service wasn't stellar to begin with as we started to grow. So, that ...