No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The current business landscape is competitive and fast-paced. To stand out among the ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...

The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design There's ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...