It’s a chilly day outside and you want to warm up your home. You turn up the thermostat, expecting the heat to come on just like it usually does, and… nothing happens. When you don’t feel well, you ...

In this situation we have a customer who has called for service on their gas furnace, and the description of the problem is “no heat at all.” The customer also reports that this is the first time they ...

As idyllic as camping is, problems happen. Sometimes, the AC doesn’t cool the camper enough. Other times, the awning gets stuck, leaving your family baking in the sun. Winter has its share of issues ...

In this troubleshooting problem, the customer’s general definition of the situation gets more specific when you arrive at the site and discover that the reason there is no heat is because although the ...