"Today's release gives service organizations an out-of-the-box path to modern, SAP-connected field operations on Salesforce," said Markus Stierli, CEO of Vigience. "Our goal is to eliminate ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The internet of things (IoT) ecosystem is larger than ever before, and ...

Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

With the data from the Internet of Things (IoT) combined with customer relationship management (CRM), companies will have a better idea of when to send out service representatives. Our team tests, ...

Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...

Salesforce on Tuesday is announcing updates to Field Service Lightning, a tool within its Service Cloud that helps workers to respond to customer service requests and engage with customers on site.

After coming from the IT service management field for larger enterprise users, ServiceNow has evolved, and today it consolidates several tools and functions to form a unified workflow solution that’s ...

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians. The artificial ...

When Salesforce.com announced the release of its Field Service Lightning product earlier this year, it signaled that the field service software market is going through a substantial re-alignment.