NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Your brand’s approach to customer service has a trickle-down effect from your agents to your customers. When agents are at ease and properly equipped in their roles, they’ll represent your company in ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Recently Mouser Electronics was recognized for over-the-top world-class customer service. Electronic Products spoke with Mouser Electronics' Vice President of Sales & Service, Steve Newland about the ...

It’s this simple: customers are willing to pay more for a better customer experience. For years I’ve looked at surveys that indicate customers will pay more for better service. Not one survey has ever ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

The success of an IT department, like the success of virtually any organization, depends heavily on customer satisfaction. All IT groups have a set of customers for their services. Many of us have end ...