Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

At the heart of Pegasus is the Pegasus Promise: with every ticket processed, 2% of the transaction fee goes directly to nonprofit foundations supporting environmental protection, wildlife preservation ...

F2OnSite’s Dispatch Services Program provides next-business-day, same-day, and second-business-day certified technicians to businesses across all ZIP codes in the U.S. The Halo platform supports: The ...