ST. PETERSBURG — Matthew Bader was perplexed when he got the letter from Zephyrhills Natural Spring Water. The two-page document, dated June 21, thanked him for returning his water sample to their lab ...

(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

Practices with five-star customer service have a great advantage, as they can differentiate themselves from all others. This makes it easier to attract new patients, acquire excellent reviews, ...

Organizations are placing increased emphasis on identifying individuals with customer service orientation. In the present investigation we test whether interpersonal skills, as measured through ...