As retailers diversify their revenue streams and allocate inventory, merchandise planning grows more complex – and more critical to get right. Common practice is to look at historical purchasing data ...

Not all prospects are created equal. What makes a good customer for your company? Are you sure you know?  Over the past several years, most of us would say that any prospect with a pulse is a ...

Throughout my various stints as a CIO, I’ve had a number of opportunities to assist sales teams as they worked to land or close significant deals. But even more frequently, I was brought in to help ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Amazon founder Jeff Bezos famously said, “We’re not ...

Earbuds are one of those technologies that still come loaded with annoyances. Cheap ones are almost always bad, with a terrible fit and atrocious sound. Expensive ones offer better sound quality, but ...

When “breaking up” with a poor-fit customer, organizations proactively end the relationship on their own terms rather than waiting for the customer to end the relationship. This shift will expose ...

"Business leaders are starting to recognize how costly keeping a poor-fit customer can be for business, such as overcustomization, custom-made solutions, and outsize time spent on servicing," said ...