Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge PR website warns that a business loses about ...

Most airline complaint letters are filled with rage, but not this one. July 1, 2013— -- Most airline complaint letters are so filled with rage and tales of woe, it's hard to see any humor in the ...

Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila. For weak-willed consumers (like me) this is where it ends. But those made of stronger stuff ...