Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases.

A Buzzfeed investigation is questioning the number of sexual assault complaints in the Uber customer service database.

The “Minimum Requirements” section described the functionality the agency expected to be part of the “customer service database call tracking system.” Here are some of the items from the ...

Excellence in client experience isn’t just a strategy; it’s a culture that should permeate every level of your organization.

NEW YORK, August 14, 2025--Alchelyst, a leading full-service fund administrator for alternative asset managers, and Lyra Client Solutions ("Lyra"), a technology-enabled client servicing ...

The seller of the Verizon Enterprise data offers the database in multiple formats, including the database platform MongoDB, so it seems likely that the attackers somehow forced the MongoDB system ...

Uber has had five claims of rape and "less than 170" cases of sexual assault reported to its customer-service database between December 2012 and August 2015.