Anthropic fine-tunes Claude’s behavior using message-response training that reflects desired values and traits. Every AI bot’s personality is the product of intentional decisions made within ...

The rise of AI and the uptick in Outsourcing 2.0 are creating new opportunities for CX leaders to transform their operations, scale their teams and deliver exceptional customer experiences that ...

To avoid the customer experience cliff, companies need to adopt a human-centric automation strategy—one that balances AI-driven efficiency with meaningful human engagement.

These shortcomings emphasize the need for further refinement of AI systems before they can be entrusted with fully autonomous business operations. Claude AI Given $1,000 to Start a Business ...

Artificial intelligence startup Anthropic says its new AI model can work for nearly seven hours continuously, further signaling AI’s growing presence in the workplace.

Anthropic is launching a new API that allows its Claude AI models to search across the web. Developers using it can build Claude-powered apps that deliver up-to-date info, the company said in a ...