'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
CMS Wire

Customer Service Chatbots: Smart Support That Never Sleeps

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

What Teens Are Doing With Those Role-Playing Chatbots

Harassing bots with “funny violence.” Confiding about a broken heart. Chatting with a block of cheese. Filling a void of ...
Morning Overview on MSN

ExpressVPN says it found 3.7M leaked AI chatbot messages and recordings

ExpressVPN has flagged a significant data exposure involving 3.7 million AI chatbot records, including chat logs, transcripts ...