'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
CMS Wire

Customer Service Chatbots: Smart Support That Never Sleeps

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...
Morning Overview on MSN

ExpressVPN says it found 3.7M leaked AI chatbot messages and recordings

ExpressVPN has flagged a significant data exposure involving 3.7 million AI chatbot records, including chat logs, transcripts ...

What Teens Are Doing With Those Role-Playing Chatbots

Harassing bots with “funny violence.” Confiding about a broken heart. Chatting with a block of cheese. Filling a void of ...