The CRM spotlight is shining brightly on the SMB market. Microsoft's entry into CRM coupled with the emergence of the ASP model has enabled firms of all sizes to implement complex customer-focused ...

Earlier this year we reviewed the state of CRM in the minority business community (Viewpoints, March 2004) and offered some thoughts on our findings. A lack of awareness and understanding of CRM ...

I have to start this by saying I am biased when it comes to this conference. I chair it and I love working with the people at CRM Magazine. They are a genuine joy to get involved with. So, you can ...

Finishing a sale, organizing contractors, and seeing a project through to completion are just some items on a roofing company ...

K3C, a Go To Market Software and Services provider for Startups, has joined the new SeedLegals Partner Marketplace designed ...

REDMOND, Wash., July 14, 2004 — Microsoft Business Solutions CRM has been recognized in the industry as one of the fastest growing small and midmarket customer relationship management solutions. More ...

Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...

“What is CRM?” Depends which year you ask me. I was there, practically in the delivery room, the day that CRM was born—and on that day it looked very different than it does today. It was 1992 and I ...

Last year saw a major explosion of interest in marketing automation a.k.a. revenue performance management and social marketing in particular. What makes this interesting is that we also saw the first ...