With a legacy of more than 100 years, the Better Business Bureau (BBB) is the go-to watchdog for evaluating businesses and charities. The nonprofit organization maintains a massive database of ...

But some consumers don’t want the BBB’s help in resolving a problem. They simply want to relay their experience with the business – good or bad. They can file a customer review that is also displayed ...

If the volume of mail Action receives from readers each week is any indication, many consumers aren't finding it easy to resolve their complaints with businesses. While customer service seems to be ...