Joining forces with H2A will enable TransPerfect to enhance its global business services and broaden support for clients with diverse language needs. H2A will continue to operate under its current ...

The National Commission for Women has initiated an inquiry into the murder of a BPO employee in Pune by a colleague over ...

Six Eleven Global Services and Solutions Inc., a trusted leader in the business process outsourcing (BPO) industry, has ...

The deal strengthens Fusion CX's presence in the telecom and utilities verticals and adds some of the most prominent telecom brands in the US as clients,” the company said.

Ms. Cabalona said Filipino BPO workers were trained in voice and soft skills, such as being able to empathize. She said this created a huge skills gap between traditionally trained call center agents ...

The Philippines is the world’s call center capital Job loss feared due to AI, but labor issues persist BPO sector proposes measures to upskill workers MANILA (Thomson Reuters Foundation ...