In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes ...

Over the weekend, I got an e-mail from an AppleCare support rep, who was responding to my recent reports of Mac malware being found in the wild. At least one prominent voice in the Mac community ...

Apple’s one-year standard warranty is a pretty good deal for U.S. consumers, but for their European counterparts the glass is half empty. The standard warranty in the E.U. for consumer goods is two ...

Earlier this month, we reported that Apple would soon introduce significant changes to its online AppleCare support portals. In line with our report, Apple has begun rolling out a redesigned AppleCare ...

Apple has reportedly told its AppleCare support staff to expect a huge surge in iOS-related calls from 10 October. Luke Westaway is a senior editor at CNET and writer/ presenter of Adventures in Tech, ...

Apple’s comprehensive offering for enterprise has yet to launch officially, at least via formal announcement from Apple and IBM, but a new website detailing AppleCare for Enterprise suggests it may ...

I do desktop support for a Midwestern university, and among my areas is our desktop-publishing department. They've got a newish Core i5-powered 21.5" iMac. Since around April or so it's been ...

Earlier this year, Apple and IBM announced a major enterprise mobility partnership that would see IBM selling iOS devices to its corporate customers, creating industry-specific native apps, providing ...

More than three months after Apple and IBM announced a partnership for business solutions, Apple has posted to its website a new AppleCare for Enterprise page touting onsite hardware repairs from IBM ...