Don’t abuse this how-to, but if regular Applecare can’t get you the satisfaction you deserve—or think you deserve—here’s how to get in contact with people who have the power to do anything (within ...

More on serial number rejection Users continue to report problems with the serial validation scheme Apple is using for the downloadable disc. For many users, serial numbers for valid, ...

The rumor mill has been buzzing with regards to significant changes that will be coming to AppleCare, Apple's popular standard and extended warranty program. Interestingly, it appears that AppleCare ...

Apple Computer has appointed a new vice president to head its AppleCare customer service and support division, AppleInsider has learned. According to sources, the Cupertino, Calif.-based company in ...

A source connected to Apple's AppleCare customer service call centers has reportedly indicated to AppleInsider that the company is expecting a large influx of iOS-related support calls beginning ...

I bought a MacBook Pro 15" Retina laptop in Taipei last month and called AppleCare today to register it with a policy that I'd bought in 2008 for my previous 15" MacBook Pro but had never used. Apple ...