Amazon announced this morning it will begin to leverage generative AI to help customers better understand what customers are saying about a product, without necessarily having to read through dozens ...

Amazon is rolling out a new generative AI feature that summarizes product reviews for customers. The feature, which the company began testing earlier this year, is designed to help shoppers determine ...

Amazon introduced a new product review feature that uses generative artificial intelligence (GenAI) to provide a snapshot of what human customers tend to think of items, in what the company is hailing ...

Amazon has started using artificial intelligence (AI) to generate summaries of reviews for some of its listings. The idea is that it will speed up the shopping experience for time-pressed customers ...

From five-star raves to one-star eviscerations, Amazon product reviews can provide shoppers with valuable information, but also easily send readers down another rabbit hole of internet era ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

Amazon has confirmed it is testing a new feature in its Shopping app – summaries of product reviews, generated by AI. The summary provides a summary of both positive and negative feedback about ...

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