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Samsung Electronics had experienced a series of quality-related problems, including the recall of one of its LCD TV models. Unfortunately for quality director Kevin Sarni, there was no single root ...
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Fishbone Diagrams: A Powerful Tool for Root Cause Analysis
A fishbone diagram allows you to see the cause and effect of processes. It is frequently called an Ishikawa Diagram. It is ...
AbstractIn 1766, Thomas Cochrane entered the Edinburgh classroom of Joseph Black (1728–99) to learn chemistry for the first time. Cochrane was studying medicine, and, like so many of Black’s students, ...
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