Peter Dunn is a seasoned technology and cybersecurity leader with over 25 years of experience driving digital transformation, AI integration and zero-trust initiatives across federal agencies and ...

As the digital revolution continues to gather pace, organizations of all kinds have come to realize that they must find new ways to innovate in order to flourish and grow. Enterprises increasingly ...

Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Amid all the buzz around advanced AI-powered data analytics, one crucial component often goes unnoticed: the metrics layer. This is where metrics creation takes place, the process that defines and ...

We like to incorporate advanced analytics in our hockey coverage here. I'll use this space to dive into some of the basic advanced stats in detail, and then when we use those statistics in our ...

Advanced analytics has taken over sports in the past decade. From the hardwood to the diamond (and beyond), number-crunchers have reshaped the way sports are played at the highest level. The greatest ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience (CX) technology provider, announced the availability of enhanced reporting and journey management capabilities for the ...