The Roots Picnic kicked off in Philadelphia on May 31 but for many, day 1 was chaotic. Some waited up to 7 hours with no food, water, or restrooms as they tried to enter the music festival.

“It was an absolute disaster,” says South Jersey mental health therapist Lauren Brown. “We had seen an announcement earlier in the day that they were postponing opening until 2 p.m., so we got there at 2 p.m. And we didn’t get into the venue until 7:01 p.m.”