Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Klarna’s AI CEO avatar delivered earnings updates, showcasing AI’s impact on growth and a 40% workforce reduction ahead of ...

The “buy now, pay later” company’s use of AI to cut jobs came after a dismal fundraising round, in which its valuation ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

While the ‘buy now, pay later’ provider grew to 100 million users last quarter, more of its customers are failing to repay ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...