More than 4 out of 5 customers found the AI assistant helpful in early testing, Cigna said in its Thursday release. However, weaving AI into consumer communications might introduce new problems.

Cigna is introducing an AI-powered virtual assistant to help members get their questions answered during health insurance interactions. The generative AI tool that Cigna calls more than a chatbot, ...

On June 12, Cigna Healthcare, the health benefits arm of The Cigna Group ... The AI-powered virtual assistant offers tailored responses to inquiries concerning benefits, claims, ...

The myCigna member interface will be used to gradually roll out the new technologies, which include a virtual assistant driven by AI, personalized provider matching, real-time cost tracking ...